Terms and Conditions
You can order products through my online store. To be able to place the order you have to be at least 18 years old or you have to have a permission from your guardian. All the prices include 24 % VAT.
You can pay your order in the online store with Stripe, which manages the store's transactions. You can pay your order with Visa (credit and debit), Mastercard (credit and debit) or AmericanExpress.
If you would prefer to pay your order via invoice, send me your order in e-mail and I will confirm it. When I can see your payment in the company's account I will ship your order.
Small produchts will be shipped to you by letter and biger produchts by posts package. Shipping cost will be terminet by the order weight and size. The online store has fixed delivery fees regardless of the quantity ordered. Delivery fees are 5,90€ for Finland and 20€ for other EU countries.
I will ship orders during business days. Shipping will happen approximately within in seven or sixteen days of your order.
As a rule, your order will be dispatched within 5 business days after receiving the order. You will be informed if your order takes longer than 2 business days to get dispatched. If you wish your products to be delivered outside the EU, please contact us via e-mail.
In case of missing, incorrect products the customer has to contact Design by Anu immediately via e-mail: designbyanu(at)gmail.com. Same goes for products that are damaged during the delivery.
Because the products are handmade, it is possible that there are small differences between the images in the website and the actual products.
Because of hygiene reasons the products cannot be returned back to the store for refunds.
Design by Anu cares about the impeccable guality of its products. However, if a mistake has taken place and there is a defect in the product, we will repair or replace the products. Please contact us by email conserning any warranty issues.